Terms of Service

By creating an account, accepting an invitation, using an agency website powered by Nexora, or accessing the service, you agree to these Terms and our Privacy Policy. If you use Nexora for an organization, you confirm that you have authority to bind that organization.

You must be legally capable of entering a binding agreement and provide accurate registration information. If you do not agree, do not access the service.

Nexora provides a multi-tenant platform for real-estate agencies. Features may include listings, Nepal-specific property data, owner and document workflows, lead and communication management, site visits, tasks, offers, reporting, agency websites, customer portals, listing distribution, social publishing, and connected messaging.

Features, plans, limits, and integrations may change as the product develops. Preview, beta, or early-access features may be incomplete and may be changed or withdrawn.

You are responsible for keeping credentials confidential, using accurate contact information, and promptly reporting unauthorized access. You may not share an individual login or bypass account limits.

Agency administrators control invitations, roles, permissions, assignments, integrations, and workspace data. Their instructions can affect a team member's access and records. Nexora may rely on verified administrator instructions regarding the agency workspace.

Agencies retain their rights in information and content they submit ("Agency Data"). The agency grants Nexora a limited licence to host, process, display, transform, back up, and transmit Agency Data only as needed to provide, secure, support, and improve the service.

The agency is responsible for the accuracy and legality of listings, prices, ownership claims, photographs, maps, documents, marketing authority, verification statements, availability, and customer records. It must obtain required permissions from owners, customers, staff, photographers, and other rights holders.

Nexora's document checklists, verification levels, listing-freshness indicators, duplicate warnings, and approval workflows are operational tools. They do not independently confirm ownership, encumbrances, boundary measurements, government approval, market value, or legal suitability. Users must perform appropriate professional and government due diligence.

An agency may connect only business assets it is authorized to manage. By connecting an asset, it instructs Nexora to access and use permitted data to provide selected publishing, inbox, lead, and communication features.

The agency is responsible for complying with Meta and WhatsApp terms, messaging rules, template requirements, commerce restrictions, intellectual-property rules, and all applicable laws. In particular, agencies must:

• provide required privacy notices and obtain any necessary consent or other lawful basis for collecting contact details and sending messages;
• honour opt-out, block, deletion, and communication-preference requests;
• avoid spam, deceptive content, prohibited goods or services, harassment, or unauthorized bulk messaging;
• use approved WhatsApp templates when required and keep evidence of customer authorization where applicable; and
• ensure staff only access conversations for legitimate agency work.

Meta controls its platforms, reviews, permissions, delivery, rate limits, and account enforcement. Nexora cannot guarantee approval, uninterrupted access, message delivery, publication, or continued availability of a third-party feature.

You must not use Nexora to break the law; infringe privacy, confidentiality, or intellectual-property rights; upload malware; probe or disrupt security; scrape or reverse engineer protected parts of the service; impersonate others; manipulate records fraudulently; discriminate unlawfully; or access another agency's workspace without authorization.

You may not resell, sublicense, or provide Nexora as a service bureau unless we agree in writing. Reasonable security testing requires prior written authorization.

Paid access is governed by the selected plan, order, or written offer. Fees, billing periods, usage limits, taxes, renewal, and cancellation terms presented at purchase form part of these Terms. Except where law or the applicable offer requires otherwise, paid fees are not refundable for a partially used billing period.

Nexora subscription billing pays for software access. Nexora does not receive, hold, escrow, settle, or guarantee property purchase money, deposits, commissions, or rent unless a separately described payment service is expressly introduced with additional terms.

Nexora and its licensors own the service, software, design, documentation, trademarks, and related intellectual property. Subject to these Terms and payment of applicable fees, we grant authorized users a limited, non-exclusive, non-transferable, revocable right to use the service for the agency's internal business operations.

If you provide feedback, you permit us to use it without restriction or payment, provided we do not identify you publicly without permission. Public property content remains subject to the rights of the agency and original rights holders.

Nexora may depend on hosting, email, storage, mapping, billing, Meta, WhatsApp, and other third-party services. Their terms and privacy policies apply to their services. We are not responsible for third-party changes, outages, suspensions, or data outside Nexora's control.

We aim to provide a reliable and secure service but do not promise uninterrupted or error-free operation. Maintenance, security incidents, internet failures, platform reviews, or events beyond reasonable control can temporarily affect access.

An agency may stop using Nexora according to its plan. We may restrict or suspend access where reasonably necessary to address non-payment, security risk, unlawful activity, platform-policy violations, harm to others, or a material breach. Where practical, we will give notice and an opportunity to resolve the issue.

On termination, access ends and connected integrations may stop working. Agency Data will be handled under the applicable plan, written agreement, and Privacy Policy. Provisions intended to survive—including ownership, payment obligations, disclaimers, and limits—continue after termination.

To the extent permitted by applicable law, the service is provided on an "as available" basis. Nexora does not warrant that listings, leads, documents, verification labels, third-party data, or communication outcomes are accurate, complete, lawful, or suitable for a particular transaction.

Each party remains responsible for losses caused by its own fraud, wilful misconduct, breach of confidentiality, unlawful data use, or other liability that cannot legally be excluded. For other claims, Nexora will not be liable for indirect, special, incidental, punitive, or consequential loss, or loss of profit, goodwill, data, or opportunity, to the extent the law allows. Any contractual cap stated in an agency order or subscription agreement will apply.

These Terms are governed by the laws of Nepal. Subject to any mandatory dispute process or consumer right, disputes are subject to the competent courts of Nepal. Before filing a claim, the parties should attempt in good faith to resolve it through written notice.

We may update these Terms when the service, law, or connected-platform requirements change. The revised date will be shown here. Material changes will receive additional notice where required. Continued use after an updated version takes effect means you accept the revised Terms.

Questions can be sent to nexorarealtyos@gmail.com or Nexora RealtyOS, Kathmandu, Nepal, +977 9863594575.